Question 1

Do you buy non-running vans?

Accepted Answer

Yes. Non-runners are our specialty. Your van does not need to start or drive — we collect on a transporter.

Question 2

Do you buy vans with blown engines?

Accepted Answer

Yes. Seized engines, timing failures, head gasket problems and major mechanical faults are all considered.

Question 3

Can you collect a van that does not start?

Accepted Answer

In most cases, yes. Let us know on the form whether the van rolls, has all its wheels and whether specialist recovery is needed so we can plan the collection.

Question 4

Will you buy a van without an MOT?

Accepted Answer

Yes. Failed MOT and no-MOT vans are welcome.

Question 5

Do you buy SORN vans?

Accepted Answer

Yes. Vans declared off the road (SORN) are fine to sell.

Question 6

Can you buy my van from a garage?

Accepted Answer

Yes. We can arrange collection directly from garages, workshops and recovery yards, subject to release paperwork.

Question 7

Can I sell a van without a V5C?

Accepted Answer

It's much easier with the V5C. Without it we may need additional verification, and the offer may be adjusted. Please mention this on the form.

Question 8

What documents do I need?

Accepted Answer

Photo ID, proof of address, the V5C where available and both sets of keys where possible.

Question 9

How quickly will I receive an offer?

Accepted Answer

Where we can price a van from your details we'll show an estimated range straight away. If your van needs a specialist valuation, our team will typically be in touch the same working day.

Question 10

Is the valuation guaranteed?

Accepted Answer

The initial figure is an estimate based on the information you provide. The final offer is confirmed once we've reviewed your photos and details. Any material difference in the van's condition at collection may adjust the price.

Question 11

How will I be paid?

Accepted Answer

Payment is normally made by secure bank transfer once the van has been collected and the paperwork is complete.

Question 12

Is collection free?

Accepted Answer

Collection is free in most cases where the offer is agreed. Where it isn't, we'll be upfront about any adjustment before you commit.

Question 13

Can I sell a van with outstanding finance?

Accepted Answer

Generally we can't buy a van with outstanding finance until the finance is settled or the correct settlement process is followed with the finance company. Please tell us on the form and we'll advise.

Question 14

Do you buy accident-damaged vans?

Accepted Answer

Yes. Minor and major accident-damaged vans are both considered.

Question 15

Do you buy vans with missing parts?

Accepted Answer

Yes, in most cases. Please describe what's missing on the form so we can price accurately.

Question 16

Do you buy high-mileage vans?

Accepted Answer

Yes. Mileage is one factor of many — we assess each van on overall condition and demand.

Question 17

Can you buy company or fleet vehicles?

Accepted Answer

Yes. We handle single vehicles and multi-van fleet disposals. Get in touch or use the trade form.

Question 18

What happens after collection?

Accepted Answer

Depending on the van, it may be repaired, resold, stripped for parts, exported or recycled. The outcome depends on the individual vehicle.

Question 19

Will you notify the DVLA?

Accepted Answer

We recommend the seller notifies the DVLA that the vehicle has been sold using the V5C. We'll guide you through the process at collection.

Question 20

Can someone sell a van on my behalf?

Accepted Answer

Yes, with your written authorisation and appropriate ID. Contact us before submitting to make sure the paperwork is in order.

Question 21

Do you buy vans outside England?

Accepted Answer

We consider vans across the UK. Collection availability depends on the postcode and transporter routing.

Question 22

What if the van details are different when collected?

Accepted Answer

If the van differs materially from its description, we may adjust the offer before completing the purchase. There is no obligation to accept the revised offer.

Question 23

Can I decline the offer?

Accepted Answer

Yes. There is never any obligation to accept our offer.

Question 24

How long is my offer valid?

Accepted Answer

Offers are typically valid for 7 days, but we'll confirm the expiry when the final offer is sent.

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