Complaints

Placeholder policy. Replace with reviewed content before launch.

How to raise a complaint

Email hello@rubbishvans.com with the details of your enquiry, your reference number, and a clear description of the issue.

We aim to acknowledge complaints within two working days and to provide a full response within ten working days. Complex cases may take longer.

If you are unhappy with our final response you may be able to escalate the matter to an appropriate trade body or Trading Standards.